Returns, withdrawal and warranty

Right of withdrawal

Consumers buying at a distance may notify withdrawal within 14 days without giving a reason. The period starts when the goods are received; orders delivered separately follow the statutory rule for the final item, lot or part.

Use the form below, send an unequivocal statement to info@grupoaneto.com or write to Aneto Global Solutions SL, Av. Barcelona 27, 15706 Santiago de Compostela, Spain. Sending notice before the deadline is sufficient. You do not need to wait for commercial approval to exercise the right.

Returning goods and costs

After notifying withdrawal, send the goods back without undue delay and within 14 days. Returns can be sent to the address above; contact us to coordinate receipt if needed. Consumers bear the direct cost of returning goods when withdrawing. Products in this shop can normally be returned by ordinary post or parcel service.

You may inspect goods as you would in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and operation. Missing original packaging does not itself remove statutory rights.

Refunds

We refund payments covered by withdrawal, including standard delivery, within the statutory 14-day period after notification. Extra costs for a more expensive delivery option chosen by the customer are excluded. We may withhold repayment until goods or evidence of return are received, whichever occurs first.

Refunds use the same payment method unless expressly agreed otherwise without a charge to the consumer. Partial returns take account of the returned items and delivery costs legally due.

Faults and conformity guarantee

New goods sold to consumers have the applicable legal conformity guarantee. For consumers in Portugal, this is three years from delivery. Tell us the order reference and describe the problem. Remedies may include repair, replacement, a price reduction or termination under the applicable legal conditions.

Necessary costs of restoring conformity, including transport we must legally bear, are not treated as ordinary change-of-mind return costs. Normal wear or misuse damage does not itself constitute a conformity defect. Rights relating to covered defects remain unaffected.

Our eSEEK technical service can help assess faults and spare parts. Chargeable repairs require acceptance of a quotation where applicable.

Model withdrawal statement

To: Aneto Global Solutions SL, info@grupoaneto.com, Av. Barcelona 27, 15706 Santiago de Compostela, Spain.
I hereby withdraw from the purchase contract for these goods: […].
Order or other reference: […]. Received on: […].
Consumer name and contact: […]. Date: […].
Signature only where sent on paper.

Withdraw from your contract here

Use this form to notify withdrawal. Review the details before confirming. No reason is required. You receive an email acknowledgment and a receipt to save.